Privacy Policy

If the website requests the user to provide personal information, the user will be informed of the specific purposes for which the information is gathered e.g. registration form and adequate security measures will be taken to protect the personal information of the user.

We do not sell or share any personally identifiable information volunteered on the website to any third party (public/private). Any information provided through this website will be protected from loss, misuse, unauthorized access or disclosure, alteration, or destruction.

We may gather certain information about the User, such as Internet Protocol (IP) addresses, domain name, browser type, operating system, the date and time of the user's visit. We make no attempt to link these addresses with the identity of individuals visiting our site unless an attempt to damage the site has been detected.

1. The website shall provide details of a designated Grievance Officer for addressing complaints and concerns of citizens.
2. Grievance Officer Details: Sh. Ravinder Kumar Saini, Superintendent, DGGIT
3. Citizens may submit their complaints or grievances through the provided contact details.
4. All grievances shall be acknowledged and addressed within a reasonable timeframe in accordance with applicable rules and guidelines.
5. Citizens can now submit their grievances to the concerned government departments using following channels:
   1. Through Web Portal – Visit connect.punjab.gov.in.
   2. Through the m-Sewa app
   3. Through a Sewa Kendra – Visit your nearest Sewa Kendra
   4. Through Call Center – Call the Unified State Helpline at 1100

1. Users shall have the right to access and review their personal data available on the website.
2. Users may request correction or updating of inaccurate or incomplete personal information.
3. Users shall have the option to opt out of certain services or communications, wherever applicable.
4. Users may request deactivation of their account by submitting a formal request through prescribed channels.
5. Users shall have the right to request deletion/removal of their personal data, subject to applicable legal and administrative requirements.
6. The website shall provide clear procedures or mechanisms to enable users to exercise these rights easily.

The user must agree that the Government may provide details of use of the Website to regulators or law enforcement agencies or to any other third party, or in order to resolve disputes or complaints which relate to the website, at the Government's discretion and in accordance with applicable laws and regulations.