Frequently Asked Questions
Find answers to commonly asked questions about the Unified Citizen Portal.
About the Portal
What is DiGi Punjab?
Who can use the DiGi Punjab?
Registration and Login
How can I register on the portal?
How to login?
Do I need to renew registration for every service?
Any alternative login method?
Is profile creation mandatory?
Is eKYC mandatory?
How do I create an account?
Can I log in using Mobile Number, Aadhaar, or Email?
What should I do if I forget my password?
How can I reset my password?
What should I do if my OTP is not received?
Can I change my registered mobile number or email address?
Why is my account locked?
Services and Application Process
Which services are available on this portal?
How can I check eligibility before applying?
Can I save services as favorites for future use?
How do I apply for a service online?
What documents are required for my application?
What file formats are supported for upload?
What is the maximum file size allowed?
Can I save an application and complete it later?
Can I edit my application after submission?
What happens if I enter incorrect information?
Application Tracking & Status
How can I track my application status?
What do different application statuses mean?
How will I be notified about application updates?
How long does approval usually take?
What is the service delivery timeline?
How can I download my issued certificate?
How can I verify the authenticity of a digital certificate?
Are digitally signed certificates legally valid?
Can I obtain a duplicate copy of my certificate?
How long are certificates available for download?
Grievance Redressal
How can I raise a grievance regarding a service?
How do I file a complaint against delayed service delivery?
How can I escalate an unresolved grievance?
Where can I check grievance status?
What is the escalation hierarchy?
Profile Management
How can I update my profile information?
Can I update address details after registration?
How do I update my Aadhaar-linked details?
Can one account be used for family members?
Technical Support
Which browsers are supported?
Does portal have a mobile app?
Why is the portal loading slowly?
What should I do if the portal is unavailable?
Is portal accessible for persons with disabilities?
How do I report a technical issue?
Data Security & Privacy
Is my personal data secure?
How is my information used?
Can someone else access my applications?
How can I report suspected fraud?
What should I do if I receive suspicious calls claiming to be from Portal?
Fee Payment
How can I pay the service fee?
Will I get a payment receipt?
What if payment fails but amount is deducted?
Are all services paid?
How to download a payment receipt?
Helpdesk Support
What is the helpline number?
Can I get support via email?
Are there physical support centers?
NRI Services
Can NRIs use UCP services?
Can I apply from outside India?
Are international mobile numbers supported?
How can overseas applicants submit documents?
Rejection & Appeals
Why was my application rejected?
How can I correct and resubmit my application?
What documents commonly lead to rejection?
How can I appeal a rejection decision?
Who do I contact for technical support?
Service Timelines & SLA
What is the expected processing time for each service?
How can I check the SLA for a service?
What happens if the department exceeds the prescribed timeline?
Am I entitled to compensation under any service guarantee framework?